SHIPPING AND PAYMENT
Payment At checkout, we accept:
All transactions are processed in a secure environment with SSL encryption through PCI-DSS-certified gateways. Brazelo does not store card data.
Prices are displayed in U.S. dollars (USD) by default. Charges in other currencies follow the rates set by your card issuer.
Order processing Once payment is confirmed, we pick and ship your order within 2 business days. You will receive a confirmation email with your order number.
International shipping from Brazil to the U.S. As Brazilian exporters, our products ship from Peruíbe/SP, Brazil, to the final destination in the United States through international carriers (DHL, FedEx International, UPS Worldwide, or Correios/USPS).
Estimated delivery times:
Delivery times are counted from the ship date and may vary depending on customs, weather, and operational conditions.
Shipping rates Shipping is calculated at checkout based on weight, dimensions, and destination. Free shipping may be available for orders above a certain amount — check the current conditions on the site.
Import duties and customs fees Because this is an international shipment, your order may be subject to:
These amounts are charged by the carrier or U.S. customs and may be the responsibility of the recipient, as disclosed at checkout (DDU — Delivered Duty Unpaid) or already included (DDP — Delivered Duty Paid).
Tracking You will receive your tracking number by email shortly after shipment. Track your package on the carrier's website or in your account dashboard.
Packaging and storage Our products are packed in materials suitable for international transport and sealed for protection during transit. Since they are natural foods without artificial preservatives, they should be stored in a dry, well-ventilated place, as indicated on the packaging.
Delivery areas We deliver throughout the continental U.S., Alaska, Hawaii, and U.S. territories. For APO/FPO/DPO addresses or remote destinations, delivery times may vary.
Incorrect address or refused delivery In the event of a return due to an incorrect address, customs refusal, or repeated failed deliveries, reshipment will be charged based on a new quote.
Support: WhatsApp +55 13 99797-3326 · Instagram @brazelo_exportacao