Customer satisfaction is a priority at Brazelo. This policy describes when and how you can request a return, exchange, or refund.
1. Return window
You have 30 days from the date of receipt to request a return, provided the conditions below are met.
2. Conditions for return
We accept returns in the following cases:
In these cases, the refund is full, including original shipping, or we will send a replacement at no additional cost.
3. What is not accepted for return
Because these are food products, and due to food safety regulations enforced by the FDA, we do not accept returns under the following conditions:
4. How to request a return
Send a message via WhatsApp +55 13 99797-3326 or our Instagram @brazelo_exportacao with the following information:
Our team will respond with instructions — in some cases, you will not need to ship the product back, and the refund or replacement will be processed directly.
5. Review
After receiving your request (and the product, when applicable), we will review it within 5 business days.
6. Refund
When approved, the refund is processed to the original payment method:
7. Exchanges
Exchanges are subject to stock availability. Price differences (including additional shipping) will be charged or refunded as applicable.
8. Return costs
Support: WhatsApp +55 13 99797-3326