TERMS AND CONDITIONS
Welcome to the Brazelo website (brazelo.com). By accessing this site, creating an account, or making a purchase, you agree to these Terms. If you do not agree, please do not use the site.
1. About the company This site is operated by Exportadora e Distribuidora SHIMAMOTO DISTRIBUIÇÃO DE ALIMENTOS E BEBIDAS DO BRASIL Ltda (CNPJ 62.390.214/0001-79), headquartered at Av. 24 de Dezembro, No. 518, Peruíbe/SP, Brazil, ZIP 11770-072, an exporter of Brazelo-branded products to the United States and other markets.
2. Eligibility To make purchases, you must be at least 18 years of age (or the legal age of majority in your state of residence) and have the legal capacity to enter into contracts. Purchases on behalf of minors must be made by a parent or legal guardian.
3. Registration and account You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorized use.
4. Products, prices, and availability Products are subject to availability in stock. Prices are displayed in U.S. dollars (USD) or in the currency selected at checkout and may vary according to exchange rates, tariffs, and availability. We reserve the right to correct pricing or description errors, even after order confirmation.
5. Orders Order confirmation is conditioned upon payment approval and verification of the information provided. We may refuse, cancel, or limit orders at our discretion, particularly in cases of suspected fraud, system error, export restrictions, or unavailability.
6. International shipping, customs, and taxes As Brazilian exporters, our products may be subject to import duties, customs fees, and FDA (Food and Drug Administration) regulations. These costs, when applicable, are disclosed at checkout or are the responsibility of the recipient, as indicated at the time of purchase.
7. Returns and refunds The terms are described in our Return Policy.
8. Intellectual property All content on the site — the Brazelo brand, logos, text, images, packaging, and visual identity — is protected by Brazilian and international intellectual property laws. Any reproduction without express authorization is prohibited.
9. Limitation of liability To the maximum extent permitted by applicable law, Brazelo shall not be liable for any indirect, incidental, or consequential damages arising from the use of the site or its products. Our total liability is limited to the amount paid for the order in question.
10. Indemnification You agree to indemnify and hold harmless Brazelo, its affiliates, and employees from any claims arising from misuse of the site, breach of these Terms, or violation of third-party rights.
11. Dispute resolution and arbitration Any dispute shall preferably be resolved through individual arbitration, in accordance with the rules of an internationally recognized arbitration body (for example, the ICC or the AAA's International Centre for Dispute Resolution). You waive the right to participate in class actions (class action waiver).
12. Governing law These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to the mandatory consumer protection provisions of the U.S. consumer's state of residence, where required by local law.
13. Changes We may update these Terms at any time. The version in effect will always be the one published on this page.
Questions? WhatsApp +55 13 99797-3326